Your Primary SIM
- Your normal phone number
- Handles calls and text messages
- Avoid using it for data abroad — this is what causes roaming charges
- Keep this one as your main line while travelling
eSIM Setup Guide
Set up your Travel eSim in minutes and stay connected the moment you land.
2 minutes
Quick set-up
Travel eSIM App
Download to install
Data or Wifi
To activate
2 minutes
Quick set-up
Travel eSIM App
Download to install
Data or Wifi
To activate
How dual SIM works on your phone
Your phone can hold two SIMs at once — your normal SIM and your Travel eSIM. Here's what each one is for.
Your Primary SIM
Your Travel eSIM
- Only used for mobile data at your destination
- After you arrive; go to Settings -> Mobile Service -> and turn Lebara Travel line on.
- Turn data roaming ON in your SIM settings
Default line / preferred SIM
The SIM your phone automatically uses unless you tell it otherwise.
Data switching
Your phone automatically swapping to the other SIM for data - turn this off so it can’t fall back to your primary SIM.
Data roaming
Using mobile data on a network abroad. Turn this on for your Travel eSIM only.
Troubleshooting
Choose the issue you're experiencing. Can't find it? Browse our FAQs for more answers.
Please try the following steps:
- Check your device supports eSIM and is unlocked.
- Verify that you have a stable internet connection (Wi-Fi or mobile data).
- Go to Settings > Mobile Data (or Cellular) and check what options are available besides your primary SIM.
- Your Travel eSIM may display as "Personal," "Secondary," "Mobile Data," "Travel," or "Business" in your settings.
Note: Travel eSIM is data-only and doesn't include a phone number.
Please complete these checks:
- Verify that the Travel eSIM is installed and switched ON.
- Go to Settings → Mobile Service / Cellular and confirm the eSIM profile is visible.
- Turn Airplane Mode ON for 30 seconds, then OFF.
- Restart your device.
If activation still hasn't occurred, check that you've arrived at a supported destination — travel plans only activate once you're connected to a supported network.
Please follow these troubleshooting steps:
Step 1: Enable the Travel eSIM
- Go to Settings → Mobile Service/Cellular.
- Turn the Travel eSIM ON.
- Rename it to "Lebara Travel eSIM" for easier identification.
- Turn Data Roaming ON for your Travel eSIM.
Step 2: Select the Travel eSIM for mobile data
- Go to Settings → Mobile Data.
- Select Lebara Travel as your mobile data line.
Step 3: Check your APN settings
If you're still unable to access mobile data, check your APN settings:
- Go to Settings → Mobile Data Network.
- Enter the following details:
- APN: live.vodafone.com
- Username: WAP
- Password: WAP
Save any changes and restart your device if prompted.
Step 4: Complete additional checks
- Data Roaming is OFF on your primary SIM.
- Lebara Travel eSIM is selected as primary mobile data.
- Airplane Mode has been toggled ON for 30 seconds, then OFF.
- Device has been restarted.
Step 5: If mobile data is connected but websites won't load
- Clear your browser cache and cookies.
- Switch to a different browser.
- Test multiple websites to rule out a website-specific issue
Try the following troubleshooting steps:
Step 1: Verify eSIM Setup
- Confirm the Travel eSIM is installed and switched ON.
- Confirm Data Roaming is turned ON.
Step 2: Reset Connection
- Turn Airplane Mode ON for 30 seconds, then OFF.
- Restart your device.
Step 3: Select Network Manually
- Go to Settings → Mobile Service/Cellular → Network Selection.
- Turn OFF Automatic Network Selection.
- Manually select an available network from the list.
Step 4: Check Coverage & Interference
- Verify you're in a destination covered by your travel plan.
- Temporarily disable your primary SIM to rule out interference.
Step 1: Check Your Email
- Check that your email address was entered correctly.
- Check your spam, junk, and promotions folders if the code was sent by email.
Step 2: Request a New Code
- Wait 2-3 minutes, then request a new verification code.
Step 3: Check Your Connection & Settings
- Ensure you have a stable internet connection.
- Disable any VPN services if one is enabled.
- Restart your device and try again.
