We are Lebara Limited, a mobile network operator incorporated in England (company number 04293563), with registered office 5th Floor, Broadway House, 5 Appold Street, London EC2A 2DA, United Kingdom.

We collect and use personal data as part of our service provision and customer relationship management, and as part of our interactions with prospective customers. We collect personal data directly from you, automatically via our products and website (e.g., cookies), and from trusted partners with your consent.

We process personal data to provide and secure our products and services, manage transactions and contracts, provide service messages, improve our offerings, operate and secure our websites, communicate with you, and conduct marketing (where permitted). Our lawful bases include performance of a contract, legitimate interests, consent, and compliance with legal obligations.

We implement appropriate technical and organisational measures to protect personal data. We retain personal data only as long as necessary for the purposes described or as required by law. Your personal data may be transferred outside the UK with appropriate safeguards to ensure equivalent protection.

We may send marketing messages by email, SMS, MMS and within our app. You can change your marketing preferences at any time using the unsubscribe link in emails, by emailing [email protected], or by post to the address in this notice.

We use cookies for various purposes, including understanding how people use our website and services, remembering preferences, and supporting targeted advertising. See our Cookie Notice for details.

We may share personal data with Lebara Group companies, service providers and partners (e.g., hosting, analytics, payments), to comply with legal and regulatory obligations, to protect our rights and customers, in connection with corporate transactions, and where we have your consent.

You have rights including access, rectification, restriction, portability, deletion, and the right to withdraw consent where processing is based on consent. To exercise these rights or make a complaint, contact [email protected] or write to the Data Protection Officer at the address provided.

Email: [email protected]. Post: Data Protection Officer, Lebara Mobile Limited, 7th Floor, Import Building, 2 Clove Crescent, East India Dock, London E14 2BE. You can also complain to the Information Commissioner’s Office (ICO) via their website or by post.

This Privacy Notice may be updated periodically. Please review it regularly. We will notify you of material changes where required by law.